Getting into the offers at Casumo
Whether you’re into the slots or the football, Casumo has a few welcome offers for new players and all you need is a
Casumo Promo Code. If you sign up today, you can take advantage of a tasty welcome bonus of up to £100 and 50 bonus spins. Make your first deposit of £20 or more and Casumo will give you back 100% of the wager up to £100. You’ll also get 50 bonus spins to use on their ‘Big Bass Bonanza’ game.
Do you reckon Arsenal are going to win again this weekend? Well you can get 50% back as a Free Bet up to £25 if they bottle it. Just put a minimum of £2 on a bet with at least three legs and combined odds of 3.0 or higher. If your bet loses, you’ll receive up to £25 back as a free bet. This is only for new customers and as per usual, there are a few conditions to consider like the maximum amount you can win is £1,000, so always check the T’s & C’s.
100% up to $300
+ 20 Free Spins
T&Cs apply, 21+
Usability - how does Casumo stack up?
When opening up the Casumo website, it straight away gives you a blend of a thoughtful and colorful design whilst maintaining functionality. The easy-on-the eye purple gives a modern and sleek look, without being overly flashy. I thought the appearance overall was neat and polished, giving the website a professional vibe.
Casumo has done well in making navigation across the website simple and efficient, making it easier for the player to get straight to the point. The design is very user-friendly and makes choosing which game to play a walk in the park. The top page tabs give you access to Casumo’s latest slots, live casinos and current promotions. In their sports section, there’s all the upcoming Premier League matches and it even tells you how many live events are on at that moment. I found this handy when wanting to put on a quick bet because it eliminated the need to search through menus or tabs.
The speed of the website is pretty remarkable, with quick page load times and seamless transitions between different sections. Transitioning from sports betting to casino games or exploring promotions gave consistent results without any lagging. It’s clear Casumo have focused on keeping the website beginner-friendly, whilst making sure it doesn’t look too basic for more seasoned bettors.
No, but that’s not a problem. Casumo’s mobile site is known for its seamless and easy-to-use interface. While the desktop version is great, the mobile platform enriches things even more with its flexibility and intuitive interface on whichever device you want to use. It doesn’t matter if you are using a phone or tablet, you will find it simple to navigate your way around the app.
The games continue to work effortlessly with crisp graphics and controls that are quick to respond and work well on smaller screens. The interface is clearly catered for mobile devices because there are large buttons for spinning slots and conveniently placed controls for a clean and uncluttered experience. It is clearly a priority for Casumo that the mobile platform provides the same level of variety and functionality as its desktop version.
Casumo stands out from other platforms by not needing an app download, making it more compatible. If you have a modern browser like Chrome, Safari or Firefox, you’re good to go for an effortless gaming experience on any device.
Casumo mobile casino games
Casumo mobile live sports betting
Do you like using
Visa for betting sites? Well Casumo supports it as a payment method to deposit funds into your betting account along Visa Electron, Apple Pay, Paypal and Mastercard. You can also use Neteller, Skrill, Paysafecard and even bank transfer. The minimum deposit for all of these is £10 and there are no fees or maximum limits involved in any of them.
Casumo is known for their fast payouts, and you can enjoy quick withdrawals with Visa, Visa Electron, Apple Pay and Mastercard. The rest of the methods tend to take around three hours before your winnings are in your account.
Variety of customer service options at Casumo
Just as I found in my
Unibet Casino review, Casumo boasts a 24/7 support service, meaning you’re never going to have to wait for Monday morning to ask about where your withdrawal is. This round-the-clock availability is a significant advantage, providing bettors with consistent and reliable support whenever they need it.
Whilst it currently does lack a form of phone support, the other available options are:
- Live chat
- Email
- Social media
Casumo’s live chat feature is one of the highlights of their customer service. Known for its quick turnaround times, the live chat gives you instant access to support. The chat button is simple and allows you to quickly start a chat with a support agent. It is particularly praised in reviews for its quick response times and the helpfulness of the agents. Players have reported they received quick and detailed answers to their queries. The best thing? They are actually human!
For those who prefer writing ‘Kind Regards’, Casumo also offers support via email. Whilst not as speedy as the live chat feature, the email support option is useful for more detailed enquiries or for complicated issues that may require more comprehensive responses. Reviews also say that Casumo’s email support is reliable and generally responsive, but bear in mind it might take a bit longer compared to live chat.
I also tested Casumo’s social media support, and it was overall a good experience. I reached out to them via social media to ask about their current promotions and received a reply within about 5 minutes.
It is worth noting though that Casumo currently does not offer phone support. Whilst this may be a drawback for some of you who prefer speaking directly to an operator, the live chat and email options are designed to provide enough support. Some reviews do bring up this flaw but it is balanced by the efficiency of the other available support channels. Overall, Casumo has created a solid support system that will give you answers faster than you can say “Where are my winnings?”
| Customer Service |
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| Available Languages: |
English, German, Swedish, Danish, Japanese, Norwegian, Finnish
|
| Email: |
hey@casumo.com
|
| Telephone: |
00356-79283189
|
Casumo’s licensing - does it check out?
Casumo operates under several licences, ensuring compliance with relevant regulations and maintaining a secure environment for bettors. One of those is The UK Gambling Commission (UKGC), which is the major regulating body in the UK that ensures betting operators comply with the strict standards around responsible gambling and security.
Casumo also uses advanced encryption technologies to protect your data. They deploy SSL (Secure Socket Layer) encryption to make sure all the data transmitted between users and the site is secure and protected from unauthorised access. This is a standard practice for any reputable online operator to ensure the confidentiality and integrity of their customers’ information.
Nice little loyalty perks at Casumo
Casumo clearly doesn’t just want to be like every other operator, their loyalty program is a cut above the rest for innovation and is one of my favourite features. Casumo’s rogue approach to loyalty mixes adventure with rewards. Instead of your average loyalty system, Casumo offers a gamified experience where players collect points to level up tiers.
As you try your luck in the games, you accumulate points that help you rise through the tiers. Your progress is tracked through a progress bar in your account which fills up as you play. Each time you reach a new level, you unlock new rewards called “valuables.” These can include a mix of free spins, cash bonuses, and other exciting perks. A lovely touch.
Final thoughts on Casumo Casino
To wrap things up, Casumo provides a gaming experience that is both one-of-a-kind and engaging. My favourite aspect is definitely its unique loyalty scheme. This creative way of rewarding loyal users with each game they play, makes the process of gaining bonuses just as exciting as receiving them.
In terms of appearance, Casumo also lives up to expectations. The dynamic purple design and smooth interface of the website offer a lively environment that is easy to get around. The variety of casino games like traditional favourites, to innovative slots and table games is smoothly integrated into its design, guaranteeing that players will find something to their liking.
Another huge benefit for Casumo is that it stands out in the industry for its rapid payout process when it comes to managing your winnings. Your funds are processed swiftly, allowing you to enjoy the fruits of your labour in seconds. Finally, Casumo has created a sturdy support system with its live chat and email options, compensating for the lack of phone support. The positive feedback from users highlights the effectiveness of the live chat in particular, making it easy for customers to get the assistance they need quickly and efficiently, no matter what time of the day it is.
