The Pools bonuses and promotions
No The Pools review would be complete without a look at the available bonus offers. We found promotions for new and existing members. Sports, casino, and pools promotions are available. After signing up, depositing, and staking £25+, you will collect 100 free spins which can be used on five slots and are valued at £0.10 each.
The Pools Casino’s ongoing promotions include free spins and prize drops. Deals are updated regularly, with some specific to particular developers. It would be nice to see more casino promotions, such as cashback and reload bonuses.
The Pools bookmaker does not offer a welcome bonus. However, the lack of a
betting welcome bonus
is partly compensated by weekly £10 free bets and extra places on selected horse races. You can opt in for The Pools newsletter to keep up to date with the latest promotions. The table below outlines current offers and their key terms and conditions. No
The Pools promo code
is required for any bonus.
| Bonus Name | Description | Key T&Cs |
| The Pools Casino Welcome Offer | 100 free spins when you deposit and stake £25 on slots | - Free spins to be used on King Kong Cashpots, Fishin Frenzy Even Bigger Catch, The Goonies Return, Fist of Destruction, or Rainbow Riches Locomotion.
- Free spins will expire after 5 days.
- No wagering requirements.
|
| Slots Club | Get up to 100 free spins on the slot of the week when you stake £50+ | - Qualifying bets must be placed between Wednesday-Monday
- £500+ stake required for the maximum 100 free spins
- Winnings are capped at £1,500
|
| Weekly ACCA Offer | Place 2x £10 Accas and get a £10 free bet | - Minimum odds of 2/1
- Cashed out bets will not qualify
|
| The Pools Plus Extra | Stake £30 on Pools and £30 on casino games to get 25 free spins | - Free spins valued at £0.20
- Free spins expire after 7 days
|
How easy is The Pools to use?
The Pools’ website went live in 2018. We found it easy to browse games and markets on desktop and mobile. Moving between The Pools casino and sportsbook pages is simple through the top menu. The minimalistic design is easy on the eye, with imagery and animations used sparingly.
We enjoyed using the built-in search engine to access our favourite casino games. As part of our The Pools betting review, we found the “QUICK LINKS” heading. Here, you can access live and popular markets in a single click.
The registration process at The Pools takes less than five minutes. Only a small amount of information is required, which means that you can quickly start to place bets. We have outlined the sign-up requirements below.
- Enter The Pools casino site.
- Select the “Join” option at the top of the page.
- Complete the registration form by entering your email address and creating a password.
- Tap “Next” and enter your personal details.
- Confirm and verify your account, then log in.
After browsing The Pools’ website and contacting the customer service team, we determined that no mobile app is available to download. However, this does not mean that The Pools Casino games and sportsbook markets are unavailable to mobile users. You will just need to access the relevant website via your chosen mobile browser.
Our The Pools review found that their website is fully optimised for different devices, and the design is almost identical to the desktop version. This makes moving between the two simple and stress-free. We will let you know immediately if a downloadable app is introduced at any point!
Which payment methods does The Pools accept?
One area of our The Pools casino review where the operator does not excel is banking. This is largely because only a handful of payment methods are available. Players in the UK can choose between debit cards and a single e-wallet. The Pools is not one of the small number of
Paysafecard bookies
available today though, so if that’s your preferred payment method, you’d be better off looking elsewhere.
However, we were pleased that £5 deposits were accepted. Withdrawals take 2-5 days to process and can be requested from a minimum value of £10. Customers will not incur any processing fees.
The following table shows the characteristics of payment methods available to players at The Pools.
| Payment Method | Minimum Deposit | Minimum Withdrawal | Processing Fees |
| Visa | £5 | £10 | None |
| Mastercard | £5 | £10 | None |
| Maestro | £5 | £10 | None |
| PayPal | £5 | £10 | None |
The Pools customer service features
Unlike many other gambling operators in the UK, The Pools does not offer 24/7 support. Instead, members of staff can be contacted between the hours of 8:30am and 10pm. While this will suit the needs of most players, there will be some that require assistance during the early hours. If 24/7 customer service is a dealbreaker for you, check out our
LeoVegas casino
review.
Testing the casino as part of our The Pools review, we found the live chat option to be the most efficient. An agent came online in under 30 seconds. Email and telephone support are also available. You can even write to The Pools head office, which is based in Liverpool. We found staff members to be friendly and helpful.
Before you get in touch, it is worth visiting the “Help Centre”. Here, you can find useful information regarding verification, promotions, banking, responsible gambling, and more.
Who is The Pools licensed by?
Players in the UK can legally sign up and place bets on The Pools Casino and The Pools bookmaker sites. This is because the operator is licensed by the Gambling Commission, one of the most respected gambling authorities in the world. Founded in 2007, the UKGC has strict criteria for regulating casinos and bookies.
For your further protection, The Pools is also partnered with IBAS, a third-party organisation that settles disputes between the operator and players.
Does The Pools offer VIP rewards?
Many gambling sites in the UK feature VIP clubs or loyalty programs. This is not something we uncovered when completing our The Pools review. It’s only The Pools’ welcome offers and ongoing promotions that reward players who consistently deposit and stake.
The Pools is a platform that features multiple forms of gambling. Having developed an excellent reputation for Pools betting, the operator now also offers casino games, a sportsbook and arcade titles. The Pools casino games come from 10+ top providers, and the 1,000+ strong library includes slots, blackjack, roulette, and live dealer games.
The Pools bookmaker odds are competitive and players can place pre-match, live and outright bets on 25+ sports. The only thing missing, really, is live streaming, but that’s definitely not a deal-breaker. Whether on desktop or mobile, the site’s usability is excellent. You can take advantage of multiple promotions, including a generous casino welcome bonus. The Pools is also one of the many
bookmakers with cash out
options.
Visit The Pools today to check out their almost endless array of online gambling options.
