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How to Resolve Online Casino Withdrawal Problems

Here's Why Getting Your Money from Online Casinos Might Be Tricky

Just won big online, but are worried about cashing out? You're not alone. Withdrawing winnings from online casinos can be challenging. This guide cuts through the hassle as I reveal the common withdrawal issues and how to avoid them!

5 Most Common Casino Withdrawal Problems


Registering for an online casino is a simple process. Most require only basic information which includes your name, email, and password to get started. However, you may face a problem while attempting to collect your prize money. This is called the KYC (Know Your Customer) verification. It's a security measure to prevent fraud and keep underage gamblers out.

The online casino system will ask for some ID and proof of address, such as a driver's license and utility bill. It might seem like an extra step, but trust me, it's worth doing it upfront. Don't wait until the time you need to withdraw. Just get it done early, and your withdrawals will be smooth.


Casino bonuses are very tempting, but tricky. They often come with "wagering requirements".

Here's an example of a typical casino bonus with playthrough requirements:

Imagine you claim a $100 bonus with a 20x wagering requirement. This means you'd need to bet a total of $2,000 ($100 x 20) before you can withdraw any winnings from the bonus. So, you need to place bets that add up to $2,000. The actual outcome of those bets either wins or losses doesn't matter, as long as the total amount you wager reaches $2,000.

One of the most common reasons you are not able to withdraw your funds is because you have not met the playthrough requirements of a bonus you are enrolled in.

Dont be fooled or lured in by offers, ALWAYS read the bonus terms and conditions before enrolling. All legal and licensed online casinos are required to link to the terms of a bonus so be sure start there.

Payment Methods

Payment methods can be a big withdrawal problem at online casinos. Here are the top three reasons why:

Mismatched Deposit and Withdrawal Methods

Some casinos require you to use the same payment method for deposits and withdrawals. This happened to me before when I deposited using a prepaid card because it was quick and easy, but then I found out that I couldn't use it to withdraw my winnings.

I had to choose a different withdrawal method, which meant going through additional verification and waiting a bit longer to get my money.

Processing Times and Fees

Every casino player can attest that different payment methods have various processing times and fees. For example, bank transfers may take 2-4 business days to process compared to e-wallets, which may be instant or a maximum of 48 hours although they might not charge any extra fees from the casino itself.

It became a habit for me to always check the processing times and fees for different withdrawal methods before I deposit any money every time I play at an online casino. That way, I can choose the option that gets my money to me the fastest and with the fewest hassles.

Withdrawal Limits

Withdrawal limits can be a sneaky surprise because some casinos have a bracket on how much you can withdraw daily, weekly, or monthly. If you win big, it might take multiple withdrawals to get all your money, which can add extra waiting time.

Technical Glitch

Even after you double-check everything, sometimes tech problems can mess up. These glitches can be like money disappearing, winnings not showing up, or delays taking a long time. Bugs in casino software can mess with the withdrawal process too, making it inaccurate or slow. Not to mention servers going down for maintenance, or too many people trying to withdraw at once.

Using VPN

Some friends recommend using a VPN to access online casinos especially if you're in a region where they're restricted, or you just want some extra privacy. But here's the thing: using a VPN can flag your withdrawal and cause delays.

Why? Casinos have security measures to prevent fraud, and a sudden switch in your location might look suspicious. This might hold your withdrawal request and trigger the casino to investigate, which can be a huge hassle. Using a VPN is not worth the extra waiting game.

Tips to Avoid Casino Withdrawal Issues

After playing at many online casinos, I learned some solutions to keep your money moving smoothly when you withdraw it. 

Choose the Right Casino for You

Spotting a credible casino with smooth withdrawals is easier than you think. Here's how:

  • Check online reviews and see what other players say about a casino's withdrawal process.
  • Make sure the casino has a valid license from a trusted regulatory body. This ensures they follow fair and transparent practices.
  • Look for casinos that use secure connections and end-to-end encryption to protect your information.
  • See if they provide audit reports of their games – this shows a commitment to fair play.

Understanding the Terms & Conditions

It always pays to read the Terms & Conditions of each online casino you play on. Most terms outline things like:

  • Withdrawal Limits - How much money can you take out at once?
  • Processing Times - How long will it take to get your money?
  • Withdrawal MethodsWhat options are available to withdraw your winnings?

Check Bonuses

Bonuses can be a fun way to get more money to play with but don't be fooled by big numbers. Look for bonuses with low wagering requirements ideally at 15x or below. The lower the number, the easier it is to win real money.

Always check the bonus details for any limitations on games or how much you can win. A smaller bonus that's easy to win real money is better than a bigger bonus that's hard to cash out. 

How to Get Your Money If the Casino Won't Pay

Here's what you can do if a casino isn't paying out your winnings, note that some of these solutions require legal processes which take time, money, and effort.

Contact Customer Support First

Reach out to the casino's customer support through the method that works best for you:

📧 Email

This is great for keeping a written record of the conversation. Send a clear email explaining the issue, including details like dates, amounts, and any relevant screenshots. Be polite but firm in your request for a resolution.

💬 Live Chat

If the issue is simple, then Live Chat is good for faster responses. Explain the problem clearly and keep a copy of the chat transcript if possible.

📞 Phone

Calling Customer support is good for complex issues or if you prefer a more personal touch. Stay professional and courteous, but be clear and assertive about the problem.

File a Formal Complaint

If customer support doesn't resolve your concern, consider filing a formal complaint with the casino's licensing authority. Gather all documentation related to your withdrawal issue.

This might include copies of any emails or chat transcripts with casino support, screenshots of your withdrawal request confirmation, and any other relevant documents that support your case. When your evidence is ready, here are the next steps to follow:

  • Locate the casino's licensing information. This is usually displayed somewhere on their website, often in the footer section or on an "About Us" page.
  • Look for details like the licensing authority's name and logo. Common regulatory bodies include the UK Gambling Commission (UKGC), the Malta Gaming Authority (MGA), and the Curaçao Gaming Control Board.
  • Once you have the licensing info, do a quick online search to find the website of the corresponding regulatory body. 
  • Check the regulator's website for their complaint process (form, email, phone) and submit your complaint with all your evidence.
  • The regulator will investigate your complaint and contact the casino. Expect a wait, but they aim for a fair resolution.

Final Step: ADR and Legal Options

If you've tried everything else and still can't get your money, there are two last options: Alternative Dispute Resolution (ADR) and legal action.

But these are like pulling out the big guns – they should be a last resort because ADR and legal action can be both expensive and lengthy.

Stick to Licensed Operators

I hope this guide will help you avoid the common problems that you might face when gambling online, and even what to do if things go wrong. Overall, the most important thing in all this is to avoid shady casinos and stick to the ones that are licensed to operate in the United States. Here on GameChampions we only recommend gambling sites that are licensed and legit so if you stick to our lists you should not have any problems when it comes time to withdraw your winnings.

Alex Cabal from Game Champions

About the author

Alex Cabal

I'm a gambler who loves betting on just about everything, from soccer, esports, roulette, tennis and even slap contests. If you can bet on it, you can be sure that I've taken a chance on it.

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